Refund Policy

Ochawa Matcha ("we," "us," "our"), operated by AK Creative Labs LLC. Last updated: August 3, 2026

Our Commitment

We want you to love your Ochawa Matcha. If something isn't right with your order, we're here to help.

Returns

Because our matcha is a consumable food product, we are unable to accept returns of opened products for health and safety reasons.

If your product arrives damaged, defective, or incorrect, please contact us at ochawamatcha@gmail.com within 7 days of delivery with your order number and a photo of the issue. We will offer a replacement or a full refund at our discretion.

Refunds

Once your return or issue is approved:

• Refunds are issued to your original payment method
• Please allow 5–10 business days for the refund to appear, depending on your bank or card issuer

Cancellations

Orders can be cancelled for a full refund only if they have not yet been processed for shipment. Once an order has shipped, it can no longer be cancelled, but you may be eligible for a return/refund per the terms above if there's an issue with the product.

Non-Returnable Situations

We cannot offer refunds or replacements for:

• Change of mind after an unopened product has shipped (unless returned unopened within 14 days, at buyer's expense)
• Products damaged due to improper storage after delivery
• Delays caused by shipping carriers once a package has left our fulfillment center

Contact Us

Questions about your order or this policy? Email us at ochawamatcha@gmail.com.